Postage & Delivery | Need Wetsuits | Need Essentials
 

Due to National Holidays throughout Europe shipping will commence on the 3rd of April 2018.

Orders recieved on the 29th, 30th, 31st of March and the 1st of April will be processed and dispatched on their desired service on the 3rd of April 2018.

UK Mainland

FREE STANDARD DELIVERY up to 5 days on orders over £150 (UK Mainland only*)
* post codes in Northern Ireland, Highlands, and Channel Islands will receive free shipping on orders over £200.00
£4.50 STANDARD DELIVERY- up to 5 days on orders valued between £1-£34.99 (Mainland UK)

£6.00 STANDARD DELIVERY- up to 5 days- on orders valued between £35-£149.99 (Mainland UK)

£8.00 NEXT DAY DELIVERY*– (Mainland UK ONLY)

£15.00 STANDARD DELIVERY- up to 5 days (Northern Ireland, Scottish Highlands, Channel Islands)

EUROPE

FREE ECONOMY DELIVERY- up to 5 DAYS Orders over £175 / €200

€10 ECONOMY DELIVERY– up to 5 DAYS orders valued between €1-€199.99

€18.00 EXPRESS DELIVERY – 2 – 3 DAYS

 

Dispatch

Orders placed by 12 Noon Monday – Friday *will be dispatched the same day. Orders placed after 12 noon will be dispatched on the chosen service the following day. Orders placed over the weekend will be dispatched on *Monday.

*Our courier service delivers Monday – Friday*.

We pride ourselves on customer service but please be aware that we are only human and during busy periods deliveries may take longer and we apologisie in advance.

* Excludes Bank Holidays

 

Import duty, tax or surcharges?

Please make sure that you are aware of your country’s import tax and or duty charges before you order from us. needessentials is not liable for any additional import tax and or duty charges issued by your country’s national import office. Such charges are issued by the country’s national import office to the recipient and are not controlled by needessentials in any way. Import duty and taxes vary from country to country and they also depend on the value of your order. If in doubt please consult your country’s governmental or national import office website for further information.

 

Delays

Very few orders should experience delays but:

If your order is out of stock needessentials will contact you.

If we need to verify a discrepancy on your payment details or address, needessentials will contact you.

needessentials cannot be held liable for parcels that are delayed or go missing when the delivery address has been inputted incorrectly or incomplete.

needessentials will not be held accountable if a delay in the delivery is caused by direct or indirect strike action, adverse weather, or customs clearance.

 

Delivery FAQs

How will my order be delivered?

needessentials offers a range of delivery methods which you are able to select during the checkout process. These include FREE UK delivery *terms applicable, Next Working Day and Standard Delivery. If you wish to track your parcel you can email quoting your order number and we will happily check the progress of your parcel.

What happens if I am not at home?

Our couriers will leave a card explaining where your package is and also provide the package tracking number.

My order has not arrived. Where is it?

Very few orders should be delayed but the most common delays are;

  • an attempted delivery has been made but no-one was in (a card should always be left by the courier to notify you of this),
  • bad weather,
  • direct or indirect strike action has created delays.

Can I collect/return items to the warehouse?

Unfortunately, customers cannot collect or return items directly to our warehouse or offices at this time. Please return the item via post using the returns procedure on your delivery note.

How will my goods be packaged?

Well, please contact us immediately if you are unhappy with the condition of your goods upon delivery.

Can I request my parcel be left in a secure location by the courier?

We are happy to note on the delivery details specific requests to be followed by the courier, however, in noting and labeling these specifics, we transfer liability to the receiver to chase and follow up any missing parcels as a result of the specific request and strongly suggest that the standard service for delivery be followed.