FAQs | Need Wetsuits | Need Essentials
 

Who are you?

needessentials was founded by Ryan Scanlon in 2013 after years of helping develop some of the world best-known brands. His vision was to create a wetsuit and product range that was stripped back to its pure function. with decades of industry knowledge needessentials has designed and developed wetsuits that are function focused at the fraction of the cost of most brands. needessentials has now expanded their network across the globe connecting with other likeminded individuals forming a collective of seasoned industry professionals to offer the Essentials and just what a surfer need’s to get wet and have fun in the waves irrelevant of the conditions.

Why is needessentials only available online?

needessentials products are solely sold online. It is in part this direct supply route that enables needessentials to structure our pricing. To purchase or view our products just go to the SHOP section of the site. Here you can select your size and add it to your cart- if you would require further information or advice please feel free to email us on needessentialseu@gmail.com  and we will be happy to answer your query. Once you receive your order please ensure it fits correctly before use. If you require a different size simply contact us and we will happily exchange sizes/credit.

What is the catch with the price? Or WHY is the prices so good?

By forgoing all non essentials like, over branding, swing tags, excessive packaging, middle men, athlete contracts, expensive marketing campaigns and high street rents, needessentials can make you a world class wetsuit at a fraction of the price. We only use the best developers, materials, components and manufacturers available and we pride ourselves on the warmth, flexibility and durability of our products.

What will affect our prices?

Each shipment of wetsuits is subject to changes in manufacturing costs, shipping which is usually pegged to oil fluctuations and foreign exchange which is quite volatile within the current political landscape. We aim to ensure products are always competitively priced and any changes are merely reflective of market changes.

I need to change my order, who can help with this?

If you want to edit or cancel your order then please notify us ASAP. All orders will have typically been shipped by 3pm GMT; if you have missed this time or have already received your order please follow the needessentials return’s policy.

Do you have a physical shop?

No, but we are real and genuine. By forgoing high street locations and multi chain distribution channels we manage our costing’s and pass those savings onto you, the customer. We are happy to discuss sizing’s, spec’s and answer any questions you may have on needessentials over Email, Facebook or request a call.

Can I recommend a product or line missing from your range?

Absolutely, we are always interested in learning of further needs and essentials required. Visit our contact page and send us a message; we will consider all that is possible, but are restricted to gravity and all other Earthly constraints.

Can you reserve items?

A pre-order option will be coming to needessentials. Have a look at the blog section and browse the products we are looking into and potentially have in the pipeline.

I wear a MEDIUM in O’N$%LL, am I a medium in needessentials?

We have a page dedicated to fit as it is of such importance and we want you to get it right first time. All wetsuits are hand made and every brand has its own patterns, templates, and grading, therefore please as a tip don’t compare one brand to another, use our size calculator, or reference our size chart to double check. Alternatively please email needessentials and will happy to advise.

Have you received my returned item?

We process all returns ASAP and will notify you by email on the completion of the return. For full information on returns please refer to needessentials returns page.

How long for a refund to be given?

Once we have emailed to confirm a refund has been given, it can take between 2 and 5 working days depending on your bank.

Is it safe to order online?

Yes. needessentials.uk and needessentialseu.com use PayPal to securely process payments and to protect your details. Any sensitive information like your name, address and card details during payment are encoded so they can only be read on the secure servers.

Which credit cards do you accept?

needessentials EU uses paypal to accept all major credit and debit cards.

What currencies can I use?

We accept payment in £ GBP and € EUR. Whilst browsing the site you are able to convert the currency between the two.